QBITEL Voice Shield
BPO & Call Centers
QBITEL Voice Shield discovers call-flow behavior, detects fraud exposure, protects sensitive voice and payment paths, and generates evidence for client assurance.
The fastest revenue wedge
BPO and call-center buyers feel immediate pain: toll fraud, payment-card exposure, agent misuse, client audit pressure, and fragmented voice infrastructure. QBITEL can land with a paid discovery assessment and expand into protection and evidence.
SIP, RTP, WebRTC, IVR, recording, and CRM flow inventory
Toll fraud, call abuse, payment leakage, and voice phishing risk scoring
PCI/HIPAA-ready evidence for client audits and security questionnaires
Gateway-first protection that avoids disruption to live contact-center operations
Protocols and systems in scope
SIPRTP/SRTPWebRTCIVR logsPCI voice captureCall recordingsCRM APIsWFM/WFO feeds
Use voice-channel discovery as the land motion
Start with fraud and PCI exposure, then expand into governed protection, client evidence packs, and multi-site platform contracts.